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Located in the United States.
Prescription Return Policy
We are prevented by law from accepting returns for any prescription medication. For pet medication, your local veterinary office can often make use of the medication. If you need to dispose of any medication, please follow the steps in this link:
Over the Counter Return Policy
- If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund. You can return your non-prescription purchase for up to 90 days from the purchase date, with no restocking fees.
- Products must be in the condition you received them and in the original box.
- If there is a problem with your product, please don’t worry about sending it back to the manufacturer, we’ll take care of it for you.
- For safety concerns, we cannot accept returns for refrigerated items (such as insulin).
How To Return An Item
If you need to return an item, please contact us by phone or email to alert us to the pending return. Returns can be addressed to:
In the package, please include a note detailing the need for the return and contact information so we may reach you if there are any questions. Most refunds are processed within 7 business days pending approval.